Privacy Policy

1. Introduction

1.1 Crown Green Casino ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use crown-green-casino-canada.com.

1.2 This Policy is written in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation including the Personal Information Protection Act (Alberta and British Columbia) and the Act Respecting the Protection of Personal Information in the Private Sector (Quebec Law 25).

1.3 By using our Site and Services, you consent to the collection and use of your information as described in this Policy.

2. Personal Information We Collect

2.1 Account Information: Full name, email address, date of birth, home address, phone number, and username collected during registration.

2.2 Financial Information: Payment method details (card numbers stored only by our PCI-DSS compliant processor), bank account information for Interac transfers, transaction history, deposit and withdrawal records.

2.3 Identity Documents: Government-issued photo ID and proof of address collected during KYC verification, retained only as long as required by applicable law and anti-money laundering regulations.

2.4 Usage Data: Login timestamps, session durations, game play history, betting records, IP addresses, device information, browser type, and operating system.

2.5 Communication Data: Records of your communications with our support team via live chat, email, or telephone.

3. How We Collect Your Information

3.1 Directly from you: Information you provide during registration, deposits, withdrawals, promotions, and support interactions.

3.2 Automatically: Technical data collected through cookies, log files, and analytics tools when you access our Site.

3.3 From third parties: Identity verification providers, payment processors, fraud detection services, and regulatory bodies where required by law.

4. How We Use Your Information

4.1 Account management: Creating and maintaining your account, processing deposits and withdrawals, and providing customer support.

4.2 Legal compliance: Fulfilling obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming regulations applicable to Canadian operations.

4.3 Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorized account access, and other security threats.

4.4 Service improvement: Analyzing usage patterns to improve our games, platform performance, and user experience.

4.5 Marketing: Sending promotional communications where you have provided consent, including bonus offers and newsletter updates. You may unsubscribe at any time.

5. Your Privacy Rights

To exercise any of these rights, contact our Data Privacy team at [email protected]. We will respond within 30 days as required by PIPEDA. For complaints unresolved by our team, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

6. Data Sharing & Disclosure

6.1 We do not sell your personal information to third parties under any circumstances.

6.2 We may share your data with: PCI-DSS certified payment processors to process transactions; identity verification providers for KYC compliance; fraud prevention services; and regulatory bodies or law enforcement where required by law.

6.3 All third-party processors are bound by contractual data protection obligations consistent with PIPEDA requirements.

7. Data Retention

7.1 We retain your account data for the duration of your account relationship with us, plus a minimum of 5 years following account closure, as required by anti-money laundering regulations and gaming compliance obligations.

7.2 Marketing communications data is retained until you withdraw consent or unsubscribe. Usage analytics data is retained in aggregated, anonymized form indefinitely for service improvement purposes.

8. Cookies & Tracking

8.1 Essential cookies: Required for the Site to function. These cannot be disabled and include session authentication, security tokens, and load balancing cookies.

8.2 Analytics cookies: Help us understand how players use the Site. We use aggregated data only. You may disable these in your browser settings or through our cookie consent manager.

8.3 Marketing cookies: Used only with your explicit consent to serve relevant promotions. You may withdraw consent at any time through our cookie preferences.

9. Security Measures

We implement industry-standard technical and organizational security measures to protect your personal information. These include TLS 1.3 encryption for all data in transit, bcrypt hashing for passwords, role-based access controls for staff, and regular third-party security audits. No system is 100% secure; however, we take all reasonable precautions and promptly notify affected users of any data breach in accordance with applicable law.

10. International Data Transfers

Your data is primarily processed within Canada. Where data is transferred outside Canada (for example, to international payment processors), we ensure adequate protections are in place consistent with PIPEDA requirements, including contractual safeguards equivalent to Canadian privacy standards.

11. Minors

Our Site and Services are not directed at persons under 18 (or under 19 in certain provinces). We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately and close the associated account.

12. Contact & Complaints

For privacy inquiries, data access requests, or complaints, contact our Data Privacy Officer: